Refund policy

Return & Refund Policy

We want you to love what you ordered from Shelf & Sparrow. If something isn't right, here is how returns and refunds work.

30-day returns: You can request a return within 30 days of receiving your order. Items must be unused, in their original condition and packaging.

Damaged, defective, or wrong item: If your order arrives damaged, defective, or is not the item you ordered, contact us within 30 days of delivery with your order number and a photo of the item and packaging. We will send a free replacement or issue a full refund (including any shipping you paid) - your choice. In most cases you will not need to send the item back.

Change of mind: Returns for a change of mind are accepted within 30 days. The customer is responsible for return shipping costs. Original shipping charges are not refundable for change-of-mind returns.

How to start a return: Email us at shelfandsparrow@gmail.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.

Refunds: Once your return is received and inspected (or your damaged-item claim is approved), we will email you. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges: The fastest way to get a different item is to return the item you have and place a new order.

Non-returnable items: Gift cards and items marked as final sale cannot be returned.

Questions? Contact us at shelfandsparrow@gmail.com.