Shipping policy

Shipping Policy

Where we ship: Shelf & Sparrow currently ships to addresses within the United States only.

Shipping rates: Orders of $50 or more ship free. Orders under $50 have a flat shipping rate of $5.95. The shipping cost is shown at checkout before you pay.

Processing and delivery: Our products ship from partner fulfillment warehouses. The estimated delivery window for each product is shown on its product page. Delivery times are estimates and not guarantees, and may be affected by carrier delays, weather, or peak seasons.

Multiple packages: If your order contains several items, they may arrive in separate packages on different days. You will not be charged extra shipping for this.

Order tracking: When your order ships, we will email you a tracking number so you can follow your package.

Delays: If we are unable to ship your order within the time we stated, we will notify you by email with a revised shipping date and give you the option to cancel for a full refund.

Lost or damaged packages: If your tracking shows delivered but you did not receive your package, or it arrives damaged, contact us at shelfandsparrow@gmail.com within 30 days and we will help resolve it with a replacement or refund under our Return & Refund Policy.

Address accuracy: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but we will do our best to help.

Questions? Contact us at shelfandsparrow@gmail.com.